Our Clients Become Partners

"With Guidea, I always knew I was going to get high quality work, excellent communication - all on time and on budget. Their designers and researchers felt like natural extensions of the team and always impressed even the toughest stakeholders."

“Guidea ingrained themselves in our business to understand our enterprise users. Their team is incredibly detail oriented, and that shows in their output. " 

"Guidea has been instrumental in partnering with our design team for the modernization of major offerings in our AI Applications portfolio. My experience with Guidea is that they bring only top-notch designers, researchers and strategists to our engagements and produce high quality results."

"Guidea has been a fantastic UX and design partner for us. What I really appreciate about the team is their creativity and problem solving throughout the course of the project. We needed to communicate complex use cases, and at each stage of the project, Guidea worked with us on innovative solutions to get this done. The team has excellent project management and communication skills as well - which helped us deliver the projects on time and within budget.”

"Guidea has created hundreds of designs for my development team to reference. Their work is super professional. The designs are well thought out, user friendly, visually appealing, and most importantly, clearly documented for developers."

"We engaged Guidea for dozens of design innovation and execution projects at PayPal over a ten year time period. Their deep expertise in FinTech as well as mobile design strategy allowed us to quickly launch innovative experiences across the globe. For customers, merchants and PayPal partners including Discover, Home Depot. Starbucks and others. Their longest running success was Mobile Express Checkout, which helped provide a 33.7% spike in conversion rates for merchants and scaled to process billions in mobile payments annually by 2015. I wouldn't hesitate to hire them again."

"Guidea’s talents are extraordinary, and the quality that really distinguishes them from other consultancies is their lack of hubris. They aren’t shy about sharing recommendations based on lessons learned from past projects, which is refreshing.”

"Guidea always brings tried and true methods and playbooks for approaching even the most complex problem spaces, but are always looking to evolve and bring new innovative approaches to the table. Talent is always top notch, highly experienced researchers and designers who have worked in the industry for many years and have proven enterprise experience. Every user research study was well done and provided very actionable insights to drive strategic decision making."

​​”IBM formed a valuable partnership with Guidea, who possess great experience and expertise in enterprise design. Their team of design and research experts worked closely with us on numerous strategic projects, becoming an extension of our own teams. Through our collaboration, we successfully launched several new products and made significant design enhancements to existing solutions that delighted our customers. The outcomes of our joint efforts are a testament to this strong partnership. Thank you Guidea.”

"The quality of the research conducted and the depth of analysis were impressive."

"Resources were always available, communicating clearly and with frequency...Their focus, diligence, curiosity, thoughtfulness, and quality outputs impressed us."

"Guidea's work has helped us save time and money. The design system they've implemented has a ton of benefits…The team has also helped us with research to have a greater footprint in our organization, which leads to savings because they've found the right problems to solve."

"Guidea staffed a project manager who was super available and receptive to our needs. I couldn't leave higher marks in this regard...The depth of knowledge in architecting design systems was unlike any prior team I've worked with."

"The team from Guidea was instrumental in designing the dashboard that our customers use and led to hundreds of thousands of revenue dollars. They also played a key role in building the design system which has made the design and engineering teams about 30% more efficient than they used to be... I could not be happier with the deliverables."

"Client was more than satisfied with their work...Work was done exactly as they said it would be...[both the employee] and Guidea were very responsive."

"No suggestions for improvement. They are an excellent company that provides excellent results...They created high quality designs in the timeline that was created at the start of the engagement. They were wonderful to work with!"

"Guidea was very communicative throughout the entire project. Their team was open and detail-oriented, so we never had doubts...Overall, everything was absolutely phenomenal."

"The team delivered the tasks above and beyond the design process. Guidea embedded themselves in our team and became great assets to our business. The team was very passionate about the project and they provided great strategic direction."

"By putting the MVP version of the app on the market, we doubled our organic monthly active users and increased our ratings almost right away...They’re one of the best partners I’ve ever worked with."

"I was very impressed with Guidea. I've been thinking about this redesign for years, and they were able to help me produce the vision I had in my head. We're a specialized niche. Their designers came in completely unaware of GIS yet were able to catch up quickly to my thinking. They always delivered what they said they would, and did so on time."

"Their project management worked really well for us. They kept on top of each aspect of the project flawlessly—in fact, if anything, our team had trouble keeping up with their pace of development—but they always made sure we were all on the same page."

"Compared to other research firms I've worked with in the past, Guidea is more specialized and thorough in their approach. They've really honed their skills around the customer experience aspect of research. They also continue to grow and expand their understanding of our industry."

"GUiDEA came highly recommended to me from teammates that had worked with them at two prior companies that I worked at. They were able to distill a complex set of requirements into a cohesive UI/UX experience."

"When working with a design team, you want them to be conceptual thinkers and bring a new perspective with a north start on the user. Hidden value is when they also get the industry problems & context really quickly. This makes the conceptual ideas real & useful when implementing. The combination of these skills are rare & Guidea's teams have in my experience brought this to the table."

"My team worked with Guidea at IBM and we had fantastic results. Our design initiatives ranged from design system updates to information architecture re-designs, to entirely new AI innovation workstreams. As a design manager for the team, I frequently relied on Guidea to augment our design team, and as a result, I was able to deliver impressive results for our business. The outcomes included 38 new patterns for our design system library, a new IA for 40% of the product, and new product roadmap capabilities that clients love. I highly recommend Guidea as a partner."

"Theresa, Jessica and team came in to my company and provided not only much needed design direction, but also the strategy analysis our product team had been severely lacking. It was impressive to watch them pick up and run with our complex business subject matter in the Quantitative Risk space. I will forever be indebted to this firm for injecting our software products with a much needed direction."

"Theresa was an excellent resource for us during our experience at Techstars. She provided some great assistance on the UX and design front!"

"Theresa is one of the most talented, highly skilled and pragmatic UX / Interactive designers that I've had the opportunity to work with. Her ability to spend time in Discovery allowed for uncovering and understanding the root cause of the problem we were trying to solve before progressing with any type of solutions. This process also stitched together cohesive Journeys that we were then able to validate prior to design and development. If you or your company is struggling to uncover value for your customers, I would highly recommend engaging Theresa and her team."

"I have closely worked with Theresa and her team at Guidea twice on very challenging, category defining products. Both the times I was amazed at the excellent work delivered by her and team. The quality, attention to detail, communication and the overall thought process is top notch. I have worked with a number of design agencies across the globe and Theresa / Guidea is at the very top of my recommendation list."

"I contracted with Guidea for a user experience need we had on my team. Theresa and the staff at Guidea were very professional and delivered high-quality work on time. I'd love to work with them again."

"Worked with Guidea to build an innovate and market leading enterprise mobile solution for the enterprise asset management and asset performance management industry. The designers were knowledgeable, creative, professional and integrated with our team seamlessly as trusted advisors."

"I have engaged with Guidea on two occasions and in both cases Theresa and her team delivered far beyond expectations. They use their broad knowledge and experience to dig deep into the UX request, past what we (the client) thought we wanted, and into what we actually needed."

"Excellent experience and highly recommend"

"Guidea's world-class design professionals show up humble and deliver personal attention. Their knowledge and expertise is as deep as it is diverse. Our partnership involved multiple programs, time horizons, and scales of scope and impact. Programs focused on immediate delivery rapidly transformed product, design, and technology working groups into cohesive teams. These teams were continuously delivering impacts drawn from user-centered approaches driven by Guidea within weeks of kickoff. Large-scale initiatives were equally successful. A deep research program was collaboratively planned, scoped, and delivered on time — with insights about our customers and their journeys not only influencing our go-forward product strategy and plans, but deep enough in its impact that the research itself and its outcomes were shared with our Board of Directors."

"They didn’t just jump in and tell us how it’ll be done; they asked the right questions and came up with solutions in response. Overall, they had a very nuanced ability to create a collaborative environment, which was powerful and impactful for our product."

"Along the way, everyone on the team was extremely enthusiastic, immersing themselves fully in the details of our project and industry. Our platform is niche and complicated. Ryan was especially dedicated to understanding all aspects of the process to tell our story through design as effectively as possible. Their attention to detail and enthusiasm really stood out."

"Guidea was extremely knowledgeable on our target personas, Ph.D. Data Scientists. They’d already spoken to people in that niche area. The team was off-the-charts with how professional and organized they were in guiding us through the process."

"Theresa and her team were a great partner when we redesigned a whole analytical financial platform and set the path for good usability for years to follow. We did thorough market research and planning to get us a great new experience. Executives, internal staff, the sales teams and clients loved the new designs. It would be great to work with Theresa and her team again."

"Theresa Neil's strategic approach and her UX/UI team were able to understand the mobile app approach quickly, audience needs, and current situation to make immediate, impactful recommendations utilizing a heuristic review approach and industry expertise to help ensure a world-class UX/UI."

"Good designs age well, and, six years later, we’re still using key ideas developed in our engagement. Their depth and breadth of experience stood out to us." 

"They were really experienced, and the team understood what business outcome we were trying to get. Also, they had senior and skilled people that helped us figure out our goal, and then they created designs that achieved that outcome. Some other companies have more artistic rendition than an objective perspective. However, Guidea was great at backing up our strategy with their design skills."

“Guidea took time to learn our domain and provide a tailor-made solution. They were creative and found a good balance between making the product both modern and functional. We received national recognition for this product, being named a leader in the intelligent IT operation space in the Forrester Wave report. Within a year, the pipeline for our product has grown and now makes up between 60%–85% of our sales.” 

"The experience [working with Guidea] was great. We had a very old version of the product to start with and had to redesign the UX from the ground up. They thought out-of-the-box and came up to speed on the domain quickly. Ultimately the end result is what impressed me the most."

"The insights from the project were incredibly valuable. In fact, we have pivoted slightly and with more intense focus on a particular area of the product/solution. Rebecca and team were fantastic - full of great insights, detailed work artifacts, and moved with speed and precision. Our team at Protect AI has grown and we've used the Guidea work as a foundation for our current development. Job well done."

"Guidea ended up being exactly what we needed. They were able to ramp up quickly on the domain, leverage our work to date, and worked closely with product management and engineering to really accelerate our product timelines. This is the second time I have worked with Guidea and both product launches have been extremely successful, not only from a vendor-supplier partnership perspective, but more importantly because the end result of the project was extremely well received by both the market and our user base." 

"They are experts in design thinking and taking a step back to truly understand user needs to develop a solution that doesn't just become an artifact, but instead develop a plan of action to bring the idea to life in near term and future iterations."

"In my 20+ years of new product development I’ve never worked with a better UX design team than Guidea. They set the standard. Their designs for us in the early days of Onit were spot on. When engaging a designer, it’s relatively easy to determine from a portfolio whether they generate attractive designs. But, it’s very difficult to judge how well their designs successfully solve problems. Theresa’s team demonstrated a rapid understanding of our domain specific issues. That was particularly challenging given that we were inventing new ways to solve a wide set of workflow problems that we didn’t fully ourselves. Guidea’s work was timely, professional and always presented in a way that made review with users and internal stakeholders exceptionally easy."

“From day one, Guidea consistently blew away our team’s idea of what a strategic partner could be.”

"Guidea has provided a huge amount of work, which is super helpful for us as an early-stage tech group. They’ve certainly accelerated our scalability from a product perspective."

"With Guidea, we were very clear and confident on what direction we needed to take after the project was completed."

The team is flexible and adapts its approach to suit the individuality of the challenge. Guidea (A Theresa Neil Design Company) does not rely on scripted approaches and instead addresses each project on a case by case basis. It always felt as if they were highly engaged and thinking about the problem as thoughtfully as we were. They are one of the most creative vendors I’ve had the opportunity to work with."

"Working with Guidea was one of the best decisions we’ve made, because of the breadth of experience that they have working in different industries. They brought all of that knowledge and insight to bear and really delivered some powerful insights on specific questions that helped guide the product strategy."

"I really enjoyed that they’re a boutique design firm; they provided a personal touch and personal attention. We worked with really talented and dedicated people who listened to our needs and expectations, acting as active partners during those discussions, and creating a very collaborative environment."

"The UI designs Guidea delivered were leaps and bounds better than what we started with: grounded in user research, systematized, and beautiful. Our users loved the updates to our web app and the internal team was really excited by the momentum that work delivered." 

"Guidea’s biggest asset is their research-driven design. Other companies might make research part of what they do, but research is the center of what Guidea does. Something that really stood out about working with Guidea was that we got their top talents working on our project, which made a huge difference."

"They’ve always gone above and beyond. We work closely with them, and we’re really happy. My team basically considers Guidea as our team. They’re very knowledgeable in their field and are experts in usability and UX areas, information architecture, research, and wireframing. They’re top-notch."

"The project went very smoothly."

“The team at Guidea works very well together. Collectively they have a tremendous breadth of knowledge in various creative areas. I was impressed with how they’re able to think through challenges involving complex biological data. There was no problem too difficult to for them to conquer."

"Guidea did a wonderful job at really listening to what we were looking for. They made sure that whatever they designed was actually applicable and met our needs."

“Guidea energized us to reach higher and farther than we could on our own, while bringing in perspective from the industry as a respected UX veterans. They became part of our team, and corralled everyone from clinical, to UX, to analysis, design, development and QA and lead the project as though they were part of our company.”

“We selected Guidea as a UX partner because of their deep expertise in the digital health space and proven track record designing innovative patient and provider solutions. They have consistently delivered high quality insights, designs and human factors testing for our company, and we're looking forward to further collaboration.” 

"Their UI/UX skills are excellent. They had a deep understanding of the healthcare landscape, which was impressive."

“They were able to understand a complex problem within a short timeline. The fresh ideas they brought really keyed us into better directions. They worked as a partner with us, and was as excited about our product as we are.”

“Guidea has been instrumental in assisting with our full scale, enterprise wide transformation. From soup to nuts, there hasn't been a challenge or proposal yet that they couldn't help with, assist in, or flat out solve. In a word, Guidea is indispensable to me and the success of our design transformation.”

“We compared Guidea with many other strategy and design agencies. They impressed us with their experience in the digital health space. Every staff member with whom we have interacted possesses deep expertise within his or her respective fields.”

"Guidea’s creativity, partnership, responsiveness and plain hard work provided an awesome contribution to the team. I would certainly recommend your services should I have an opportunity to do so."