Good Idea
Let’s take DevOps to the next level…DataOps
MapR prides itself on data platform innovation to serve up data science and analytics quickly and reliably.
Good idea
Let’s take DevOps to the next level…DataOps
MapR prides itself on data platform innovation to serve up data science and analytics quickly and reliably.
Good idea
Let’s take DevOps to the next level…DataOps
MapR prides itself on data platform innovation to serve up data science and analytics quickly and reliably.
Launch
Big Data
Enterprise
Platform
MapR Data Platform
MapR is pioneering solutions for data scientists and data engineers as well as their existing user base of system admins and cluster operators.
MapR engaged us to find out exactly what their users need today and what they will need in the future. Working closely with the users, product owners and the engineering team we researched, crafted and validated robust user experiences for the future of DataOps.
Revolution or evolution of the legacy system?
Gaining a deep understanding
Originally launched in 2011, the MapR Control System is the flagship product of the MapR Data Platform. While users’ needs and expectations kept evolving, the product UI had not, and it was time for a redesign, but to what degree?

Stakeholder and SME interviews gave us the context we needed to craft our research protocol, then we headed out to interview admins in their places of business. We built an understanding of both the complex and mundane aspects of what, how and why people do the things they do in their efforts to be successful.

What do our customers need at each step of their journey?
Ramp up, Resolve, Protect
Gauge, Resolve, Distill, Optimize
Gauge, Resolve, Master
Gauge, Distill, Optimize, Protect
Distill, Optimize, Master

Newbie Neil

Hybrid Dev/Admin

Comfortable Cal

Admin

Tinkerer Tarun

Primarily Dev

Regulated Rajni

Admin

Evangelist Erik

Hybrid Dev/Admin

Newbie Neil

Hybrid Dev/Admin

Comfortable Cal

Admin

Tinkerer Tarun

Primarily Dev

Regulated Rajni

Admin

Evangelist Erik

Hybrid Dev/Admin
Start with the big picture
Making sense of the information we gathered in our research sessions, we identified key themes and areas of opportunity, and constructed personas and journey maps to support design and strategic decision making.

Focusing on the users and their pain points set the stage for strategic thinking to build new solutions.

Newbie Neil

Hybrid Dev/Admin

Comfortable Cal

Admin

Tinkerer Tarun

Primarily Dev

Regulated Rajni

Admin

Evangelist Erik

Hybrid Dev/Admin
Start with the big picture
Making sense of the information we gathered in our research sessions, we identified key themes and areas of opportunity, and constructed personas and journey maps to support design and strategic decision making.

Focusing on the users and their pain points set the stage for strategic thinking to build new solutions.

How can we offer an expanded experience yet also be more granular?
Envision the good future
Back at MapR, our research findings fueled ideation, prioritization, and vision activities that support MapR in meeting their user’s needs and achieving their business objectives.

The Strategy Workshop was a perfect opportunity to bring everyone together to draw on each other’s expertise and ultimately create alignment on the plan moving forward including prioritized personas and the key scenarios for the design phase.

How quickly can we get from concepts to dev-ready designs?
Rapid iterative design & validation
Design kicked into high gear as soon as the scenarios were drafted during the workshop. We quickly prototyped the first three scenarios for our key personas, including the new multi-cluster view that was top priority.

In less than 3 weeks we were ready for user testing. We used the RITE methodology to rapidly test, iterate and evaluate the prototypes.

How quickly can we get from concepts to dev-ready designs?
Rapid iterative design & validation
Design kicked into high gear as soon as the scenarios were drafted during the workshop. We quickly prototyped the first three scenarios for our key personas, including the new multi-cluster view that was top priority.

In less than 3 weeks we were ready for user testing. We used the RITE methodology to rapidly test, iterate and evaluate the prototypes.

How quickly can we get from concepts to dev-ready designs?
Rapid iterative design & validation
Design kicked into high gear as soon as the scenarios were drafted during the workshop. We quickly prototyped the first three scenarios for our key personas, including the new multi-cluster view that was top priority.

In less than 3 weeks we were ready for user testing. We used the RITE methodology to rapidly test, iterate and evaluate the prototypes.

Launch achieved
MapR Control System launched Nov ‘17
Since the release, MapR has been recognized for Product Leadership with industry awards and accolades.
“ MapR is one of the most important movers and shakers in the industry… impacting the industry through leading edge products and services. ”
Inside BIGDATA
Launch achieved
MapR Control System launched Nov ‘17
Since the release, MapR has been recognized for Product Leadership with industry awards and accolades.
“ MapR is one of the most important movers and shakers in the industry… impacting the industry through leading edge products and services. ”
Inside BIGDATA
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